Malware Hunter – Glarysoft Knowledge Base https://www.glarysoft.com/kb Mon, 22 Apr 2024 09:26:54 +0000 en-US hourly 1 https://wordpress.org/?v=6.5.3 System Requirements https://www.glarysoft.com/kb/system-requirements-2/ Wed, 20 Dec 2023 02:51:58 +0000 https://www.glarysoft.com/kb/?p=1270 Glarysoft software is compatible with various versions of Windows and supports the following releases: Windows 11, 10, 8, 8.1, 7, Vista, and XP, both 32-bit and 64-bit versions.

Minimal System Configuration:

  • Graphics mode: 800×600 with 16-bit colors
  • At least 20 MB of free hard disk space
  • Intel Pentium or AMD K5 processor with 133 MHz
  • 32 MB of RAM

Recommended System Configuration:

  • Graphics mode: 1024×768 with 32-bit color
  • 30 MB or more of free hard disk space
  • Intel Pentium 3/4 or AMD Athlon processor with 500 MHz or above
  • 128 MB of RAM or more
  • Internet access

Please ensure that your computer meets these requirements to ensure optimal performance when using Glary software.

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License FAQs and Solutions https://www.glarysoft.com/kb/glarysoft-license-faqs-and-solutions/ Wed, 13 Dec 2023 09:08:32 +0000 https://www.glarysoft.com/kb/?p=1215 1. Why didn’t I receive the license code?

If you haven’t received the license code, there could be several reasons:

1) Check your Spam folder: Your email settings may have filtered the email containing the license code as spam. Please check your Spam folder to see if it’s there.

2) Verify your email address: Double-check if you provided the correct and valid email address when you placed the software order. An incorrect email address could result in not receiving the license code.

3) Email service provider restrictions: Some email service providers have strict filters that may reject emails from unknown senders. Ensure your email service provider allows emails from Glarysoft or add their email address to your safe senders list.

If you have checked these possibilities and still cannot find the email with the license code, please get in touch with us at support@glarysoft.com, and we will assist you promptly.




2. Lost your license?

If you have lost your license code, please visit the Lost License or My Account page to retrieve it. Please ensure that the email address you use to retrieve the license code is the same one you used when you originally ordered the product.

Alternatively, you can email support@glarysoft.com and provide your name, email address, and order number (if known). We will be happy to assist you in finding your license code.


3. How to renew my license code

We consistently offer renewal discounts to our customers. Customers can renew their license code from the software by clicking “Buy Now” to avail the renewal discount. You will get a new subscription and a new ONE-YEAR license code by renewing. You need to register the Glarysoft program with your new license code manually.


4. When will I receive my license code after purchasing?

If you purchase using a credit card or PayPal, you will receive your registration and license code information immediately via email. If you use an alternative billing method, you will receive your registration and license code information once payment has been received and cleared. Please note that in some cases, there may be small delays in verifying your credit card details.

5. How long is the valid service time of the license code?

It is a 1-year subscription for up to 3 PCs. The valid service time of the license code is ONE YEAR, and you can use one license code on your 3 PCs. During the one year, you can update any new version free of charge.

Note: Glarysoft File Recovery offers three types of license durations:

One-Week License: Valid seven days a week.

Annual License: Valid for 365 days a year.

Lifetime License: Perpetual validity.


6. What is the refund policy?

At Glarysoft, we strive to ensure customer satisfaction. We offer functional trial versions of all our software, allowing customers to fully evaluate and try the software before purchasing. We believe this helps our customers make informed decisions.

Furthermore, we provide a generous 90-day money-back guarantee. If, within 90 days of your purchase, you are not satisfied with our software, you can request a refund. We are committed to ensuring that our customers are happy with their purchase and are here to assist with any concerns or issues that may arise.

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Uninstall https://www.glarysoft.com/kb/uninstall/ Tue, 21 Nov 2023 09:35:34 +0000 https://www.glarysoft.com/kb/?p=1104
To remove a Glarysoft program from your computer, you can uninstall it using one of two methods: through the Control Panel or Settings.

Method 1: Uninstall via the Control Panel

1. Open the Start menu and click on Control Panel (you can type “Control Panel” in the search box).

2. Within the Control Panel, locate and click on the “Uninstall a program” option. This will take you to the “Programs and Features” section.

3. Find the Glarysoft Program that you want to uninstall in the list of installed programs. Right-click on it and select the “Uninstall/Change” or “Uninstall” button.

4. Follow the on-screen instructions that appear to complete the uninstallation process.

Method 2: Uninstall via the Settings

1. Open the Start menu and click on Settings, select Apps.

2. In the list of Apps & features, find the Glarysoft Program that you want to uninstall. Click on the “Uninstall ” button.

3. Follow the on-screen instructions that appear to complete the uninstallation process.

By following these steps, you will be able to uninstall a Glarysoft Program from your computer successfully.

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Trust/Block List & Quarantine https://www.glarysoft.com/kb/trust-block-list-quarantine/ Fri, 10 Nov 2023 09:22:09 +0000 https://www.glarysoft.com/kb/?p=1041 Trust/Block List & Quarantine are pivotal features within Glarysoft Malware Hunter, designed to provide comprehensive security assurance. Through these functionalities, users gain better control over applications, files, and potential threats, ensuring the safety and stability of their computer systems.

Trust List: Users can add applications and files they trust to the Trust List, ensuring that these items are not misjudged or subject to unnecessary restrictions.

Block List: Users can add potential threats, malicious software, or unwanted applications to the Block List, effectively safeguarding the system from potential harm.

Quarantine: Threats identified during virus scans or behavior monitoring are automatically or manually moved to the Quarantine. This allows the user’s system to block potential dangers while providing an opportunity for further user intervention. Users can review detailed information about threats in the Quarantine, enabling them to perform Restore or Delete operations.

Users can swiftly access the Quarantine and Trust List through the main interface. Alternatively, they can enter the Quarantine, Trust List, and Block List via the Settings menu.

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Log https://www.glarysoft.com/kb/log/ Fri, 10 Nov 2023 08:42:39 +0000 https://www.glarysoft.com/kb/?p=1032 Glarysoft Malware Hunter also offers logs for users to review. After completing a Virus Scan, a Log entry will be available. Alternatively, users can access Log through the “Settings” menu.

In the Log, users can find information about Virus Scan, Downloaded File, File Protection, Behavior Blocking, and Update activities.

Here, users can examine the details of log files and perform actions such as clearing or copying. In case of any issues, users can copy and send the logs to support@glarysoft.com for more professional assistance.

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Speedup & Cleanup https://www.glarysoft.com/kb/speedup-cleanup/ Thu, 09 Nov 2023 10:29:33 +0000 https://www.glarysoft.com/kb/?p=1004 In addition to its malware detection and removal capabilities, Glarysoft Malware Hunter offers Speedup and Cleanup functions to optimize your PC’s performance.

The Speedup function optimizes processes by managing items and tasks, helping to enhance the overall speed and responsiveness of your computer.

The Cleanup function removes unnecessary registries and plug-ins to free up disk space, improving your system’s efficiency and storage capacity.

By utilizing the Speedup and Cleanup functions in Glarysoft Malware Hunter, you can ensure that your PC operates at its best, delivering a smoother and more efficient computing experience.

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Active Protection https://www.glarysoft.com/kb/active-protection/ Thu, 09 Nov 2023 09:19:04 +0000 https://www.glarysoft.com/kb/?p=995 Glarysoft Malware Hunter’s Active Protection feature takes a proactive approach to detect and automatically remove potential threats on your PC.

To customize this feature and tailor the protection to your specific needs and preferences, you can access Settings. In the Settings, you have the option to configure various parameters, including:

  • Action on threat detection
  • File type to be monitored
  • USB Drive Protection
  • Download Protection
  • Product Protection

If you ever want to restore the default settings, click the corresponding button located at the bottom. However, please note that these settings will only take effect when the Active Protection function is enabled.

A “Protection” button on the main page indicates whether the feature is currently enabled or disabled.

You can check the status of specific Internet/System Protection functions by clicking this button. After making any changes, remember to click “Apply” to apply the new settings, or click “Back” to cancel the operation. Additionally, the button in the lower-left corner can be used to disable the active defense function if needed.

If you trust a file, you can choose to restore it.

In conclusion, Glarysoft Malware Hunter’s Active Protection feature adds an extra layer of security by proactively detecting and removing potential threats. By customizing the settings in the program’s Settings section, you can personalize the protection according to your preferences and ensure a safer computing experience.

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Welcome to Glarysoft Malware Hunter https://www.glarysoft.com/kb/welcome-to-glarysoft-malware-hunter/ Wed, 08 Nov 2023 06:00:35 +0000 https://www.glarysoft.com/kb/?p=980 Glarysoft Malware Hunter is a high-quality and efficient Windows software client designed to detect and remove stubborn malware, ensuring your computer’s safety from potential threats. With its hyper scan feature, you can enjoy faster scanning speeds, while automatic updates provide real-time protection, keeping your PC up-to-date and secure. This comprehensive solution not only protects your data and privacy but also rids your system of viruses, ensuring a virus-free environment.

How to Remove Malware with Glarysoft Malware Hunter:

Step 1: Download and install Glarysoft Malware Hunter from here. Double-click the desktop icon to launch the program on Windows.

Step 2: Scanning

Glarysoft Malware Hunter offers three scanning options: Quick Scan, Full Scan, and Custom Scan.

Quick Scan is the fastest option, targeting key system locations vulnerable to malware. It completes within minutes.

Full Scan thoroughly checks every file in the system, ensuring comprehensive detection. The scanning time depends on the disk size and the number of files.

Custom Scan allows you to specify the locations you want to scan.

Select the appropriate scan mode based on your needs and await the results. During the scanning process, you can Pause or Stop the scan at any time. Below, there are checkboxes for additional settings: “Automatically resolve threats and turn off computer” and “Disable Auto Sleep Mode.”

Step 3: Resolve

Once the scan results appear, you can view the details and utilize the Trust List. Adding an item to the Trust List prevents it from being reported in the future.

Check the viruses you want to remove and click “Resolve.”

Click “Finish” or access the Log to review the process.

Following these three simple steps, you can effortlessly and efficiently eliminate malware with Glarysoft Malware Hunter.

In conclusion, Glarysoft Malware Hunter is a powerful tool that not only removes malware from your system but also enhances your PC’s performance. With its user-friendly interface and advanced features, it is indispensable software for maintaining a secure and efficient computing environment.

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Glarysoft Malware Hunter Settings https://www.glarysoft.com/kb/settings-2/ Mon, 06 Nov 2023 08:22:46 +0000 https://www.glarysoft.com/kb/?p=976 Settings in Glarysoft Malware Hunter enable you to configure essential parameters. You can adjust language preferences and enable PC Booster or automatic update features. Furthermore, you can specify configurations for Active Protection, Virus Scan, and efficiently manage Trust/Block lists. These settings empower you to optimize the performance of Glarysoft Malware Hunter.

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Upgrade to Glarysoft Malware Hunter Pro https://www.glarysoft.com/kb/upgrade-to-glarysoft-malware-hunter-pro/ Mon, 06 Nov 2023 08:01:52 +0000 https://www.glarysoft.com/kb/?p=969 Glarysoft Malware Hunter Pro offers more features compared to the free version. It allows you to initiate automatic scanning and program auto-updates, saving time and keeping your Malware Hunter current. It excels at detecting and removing stubborn malware that can be dangerous. With its regularly updated malware database, it stays effective. Additionally, it cleans your disk and speeds up your PC for enhanced performance.

How to register to get the PRO version

You need to register the program with the license code you purchased manually. The license code can be found in the email you received after you purchased the program.

After you use the license code to activate the trial version successfully, you can enjoy Glarysoft Malware Hunter Pro.

There are two registration methods to choose from:

Method 1:

1. When you run Glarysoft Malware Hunter after installing it, click the “Manage License” or  “Free/Pro” button.

2. It will pop up a box for you. Please click “Refresh”.

3. Enter your Email and the License code, and finally, click “Activate Now.”

Method 2:

1. Click on the icon in the program interface’s top right corner.

2. Enter your email and click the “Email me a Quick Sign-in Link” button.

3. Wait for verification… You will receive a verification email within seconds. (Please make sure to add glarysoft.com to your spam filter.)

4. Open the email sent by Glarysoft, and click the “Log in to Glarysoft” button to verify your email and access your account.

5. Return to the software interface. You can either wait for the system to automatically activate or click the “I have verified” button. The software will be successfully activated, and the expiration date information will be displayed.

To log out of your account, click the icon in the top right corner. Alternatively, you can click “Manage My Account” to access the User Management Center and review your purchases, change your password, and more.

If you successfully register with your license code, the trial version will turn into the pro version.

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